Effective date: [05/04/2023]
Agriyoda Innovations (“us,” “we,” or “our”) operates the Trace mobile application (the “Service”).
This page informs you of our policies regarding the collection, use, and disclosure of personal
data when you use our Service and the choices you have associated with that data.
We use your data to provide and improve the Service. By using the Service, you agree to the
collection and use of information in accordance with this policy. Unless otherwise defined in this
Information Collection and Use
We collect several different types of information for various purposes to provide and improve our
Service to you. Types of personal data we collect may include but are not limited to:
Personal identification information (Name, email address, phone number, and other relevant
Business information (Company name, company address, company registration information, tax
information, and other business information relevant to the Service)
Payment information (Billing address, payment card information, and other payment information
relevant to the Service)
Geolocation data (Data indicating the location of the device on which the Service is used)
Use of Data
We use the collected data for various purposes:
To provide and maintain the Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer care and support
To provide analysis or valuable information so that we can improve the Service
To monitor the usage of the Service
To detect, prevent and address technical issues
Disclosure of Data
We may disclose your personal data in the good faith belief that such action is necessary to:
Comply with a legal obligation
Protect and defend the rights or property of Agriyoda Innovations
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of users of the Service or the public
Protect against legal liability
The security of your data is important to us, but remember that no method of transmission over
the Internet, or method of electronic storage is 100% secure. While we strive to use
commercially acceptable means to protect your personal data, we cannot guarantee its absolute
You have the right to request access to your personal data, to have your personal data
corrected, to request that your personal data be deleted, and to object to the processing of your
personal data. You also have the right to data portability.
If you wish to exercise any of these rights, please contact us using the contact information
Legal Basis for Processing Personal Data Under GDPR
If you are from the European Economic Area (EEA), Agriyoda Innovations’ legal basis for
data we collect and the specific context in which we collect it.
Agriyoda Innovations may process your personal data because:
We need to perform a contract with you
You have given us permission to do so
The processing is in our legitimate interests and it’s not overridden by your rights
For payment processing purposes
To comply with the law
Legal Basis for Processing Personal Data Under India’s Personal Data Protection Bill (PDPB)
Agriyoda Innovations’ legal basis for collecting and using the personal data described in this
Shipping charges will be determined by the shipping address and the weight of the package.
The shipping charges will be added to the final amount at the time of checkout.
We strive to deliver our products as soon as possible. The estimated delivery time for our
products is mentioned on the product page. Please note that this is an estimate and the actual
delivery time may vary due to unforeseen circumstances.
We have partnered with leading shipping companies to ensure that your orders are delivered to
you safely and on time. Our shipping partners include FedEx, DHL, and UPS.
Some products may not be available for shipping to certain locations due to legal restrictions or
logistics issues. In such cases, we will inform you at the time of checkout or before shipping the
We will send you regular updates about your shipment via email or SMS. You will receive a
tracking number once your order has been shipped, which you can use to track your shipment
Please ensure that the shipping address you provide is accurate and complete. We will not be
responsible for any delays or delivery failures due to an incorrect or incomplete shipping
Our shipping partners will make multiple attempts to deliver your package. In case of a failed
delivery, they will leave a notification and try again on the next business day. If the package is
still undelivered after multiple attempts, it will be returned to us.
If you receive a damaged product, please notify us within 24 hours of receiving the shipment.
We will investigate the issue and take appropriate action to resolve it.
If you wish to return a product, please refer to our return policy. Shipping charges for returns will
be borne by the customer, unless the product is damaged or defective.
If you have any questions or concerns regarding shipping, please contact us at
Note: This shipping policy is subject to change without notice. Please review this policy
periodically for any updates.
Return Policy for Traceability Application
We do not offer refunds for purchases made through Trace. All sales are final.
Users may cancel their subscription to the Trace at any time. However, refunds will not be
provided for any unused portion of the subscription.
Any in-app purchases made through Trace are final and non-refundable.
If you experience technical issues with Trace, please contact our support team immediately. We
will work to resolve any technical issues to the best of our ability.
We reserve the right to terminate any user’s subscription to Trace for any reason, including but
not limited to violation of our terms and conditions or misuse of the application.
Changes to the Policy
We reserve the right to modify this return policy at any time. Any changes to the policy will be
posted on our website and will take effect immediately upon posting.
By using the Trace, you agree to this return policy.
If you have any questions or concerns regarding this policy, please contact us at
At Agriyoda Innovations, we strive to provide our customers with the best experience possible.
We understand that there may be situations where our customers may request a refund. This
policy outlines our approach to refunds for our Trace application.
We offer refunds for the Trace subscription if the customer requests it within 14 days of
To be eligible for a refund, the customer must provide a valid reason for the request.
We reserve the right to deny a refund if we suspect any fraudulent activity or misuse of the
To request a refund, customers must contact our support team via email at
Once we receive the refund request, our team will review it within 3-5 business days.
If the request is approved, we will process the refund to the original payment method used for
Please note that it may take up to 7 business days for the refunded amount to reflect in the
We do not offer refunds for in-app purchases
If we believe that a customer is abusing our refund policy, we reserve the right to suspend or
terminate their account.
Agriyoda Innovations is committed to protecting the privacy of our customers. Our refund policy
adheres to the GDPR guidelines.
Customers have the right to request the deletion of their personal data in accordance with
GDPR guidelines. If a refund request includes a request for data deletion, we will comply with
Android store compliance:
Our refund policy adheres to the Android store guidelines.
We will process all refund requests through the Android store’s refund system.
Our refund policy complies with the Indian Consumer Protection (E-commerce) Rules, 2020.
Customers have the right to cancel their order within 24 hours of purchase.
We will process all refund requests within 7 days of the customer’s request.
If you have any questions about our refund policy, please contact our support team at
Terms and Conditions
Welcome to Trace, a supply chain management application for the B2B sector in agriculture,
provided by Agriyoda Innovations. By using Trace, you agree to be bound by the following terms
and conditions (“Terms and Conditions”). Please read them carefully before using our
Use of the Application
Agriyoda Innovations grants you a limited, non-exclusive, non-transferable, revocable license to
use Trace for your own personal or internal business purposes, subject to the Terms and
Data Collection and Privacy
Intellectual Property Rights
The content and materials available in Trace, including but not limited to text, graphics, logos,
images, software, and other content (collectively, “Content”), are the property of Agriyoda
Innovations or its licensors and are protected by copyright, trademark, and other intellectual
You agree not to:
Use Trace for any illegal purpose or in violation of any applicable laws or regulations
Attempt to modify, adapt, translate, sell, reverse engineer, decompile, or disassemble any
portion of Trace
Use any robot, spider, scraper, or other automated means to access or collect data from Trace
without our prior written consent
Use Trace to transmit any viruses, worms, defects, Trojan horses, or other items of a destructive
Limitation of Liability
In no event shall Agriyoda Innovations be liable to you or any third party for any damages
arising out of or in connection with the use or inability to use Trace.
You agree to defend, indemnify, and hold Agriyoda Innovations harmless from and against any
and all claims, damages, costs, and expenses, including attorneys’ fees, arising from or related
to your use of Trace.
Agriyoda Innovations may terminate your use of Trace at any time and for any reason without
notice to you. Upon termination, you must immediately cease all use of Trace.
Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of
India without giving effect to any principles of conflicts of law. Any dispute arising out of or in
connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the
courts located in India.
Changes to Terms and Conditions
Agriyoda Innovations may update these Terms and Conditions from time to time. The most
current version of the Terms and Conditions can be reviewed by visiting the Trace application.
By continuing to use Trace, you agree to be bound by the updated Terms and Conditions.
By using Trace, you acknowledge that you have read, understood, and agree to these Terms
and Conditions. If you do not agree to these Terms and Conditions, please do not use Trace.