Privacy Policy and Terms & Conditions

Effective date: 05/04/2023

Introduction

Agriyoda Innovations (“us,” “we,” or “our”) operates the Trace mobile application (the “Service”). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you. Types of personal data we collect may include but are not limited to:

  • Personal identification information (Name, email address, phone number, and other relevant
  • contact information)
  • Business information (Company name, company address, company registration information, tax
  • information, and other business information relevant to the Service)
  • Payment information (Billing address, payment card information, and other payment information
  • relevant to the Service)
  • Geolocation data (Data indicating the location of the device on which the Service is used)

Use of Data

We use the collected data for various purposes:

  • To provide and maintain the Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the Service
  • To monitor the usage of the Service
  • To detect, prevent and address technical issues

Disclosure of Data

We may disclose your personal data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of Agriyoda Innovations
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of users of the Service or the public
  • Protect against legal liability

Data Security

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Your Rights

You have the right to request access to your personal data, to have your personal data corrected, to request that your personal data be deleted, and to object to the processing of your personal data. You also have the right to data portability.

If you wish to exercise any of these rights, please contact us using the contact information provided below.

Legal Basis for Processing Personal Data Under GDPR

If you are from the European Economic Area (EEA), Agriyoda Innovations’ legal basis for collecting and using the personal data described in this Privacy Policy depends on the personal data we collect and the specific context in which we collect it.

Agriyoda Innovations may process your personal data because:

We need to perform a contract with you

You have given us permission to do so

The processing is in our legitimate interests and it’s not overridden by your rights

For payment processing purposes

To comply with the law

Legal Basis for Processing Personal Data Under India’s Personal Data Protection Bill (PDPB) Agriyoda Innovations’ legal basis for collecting and using the personal data described in this Privacy Policy depends on the personal data we collect and the shipping Policy

Shipping Charges:

Shipping charges will be determined by the shipping address and the weight of the package. The shipping charges will be added to the final amount at the time of checkout.

Shipping Time:

We strive to deliver our products as soon as possible. The estimated delivery time for our products is mentioned on the product page. Please note that this is an estimate and the actual delivery time may vary due to unforeseen circumstances.

Shipping Partners:

We have partnered with leading shipping companies to ensure that your orders are delivered to you safely and on time. Our shipping partners include FedEx, DHL, and UPS.

Shipping Restrictions:

Some products may not be available for shipping to certain locations due to legal restrictions or logistics issues. In such cases, we will inform you at the time of checkout or before shipping the product.

Shipping Notifications:

We will send you regular updates about your shipment via email or SMS. You will receive a tracking number once your order has been shipped, which you can use to track your shipment online.

Shipping Address:

Please ensure that the shipping address you provide is accurate and complete. We will not be responsible for any delays or delivery failures due to an incorrect or incomplete shipping address.

Delivery Attempts:

Our shipping partners will make multiple attempts to deliver your package. In case of a failed delivery, they will leave a notification and try again on the next business day. If the package is still undelivered after multiple attempts, it will be returned to us.

Shipping Damage:

If you receive a damaged product, please notify us within 24 hours of receiving the shipment. We will investigate the issue and take appropriate action to resolve it.

Shipping Returns:

If you wish to return a product, please refer to our return policy. Shipping charges for returns will be borne by the customer, unless the product is damaged or defective.

Shipping Contact:

If you have any questions or concerns regarding shipping, please contact us at

support@agriyoda.com

Note: This shipping policy is subject to change without notice. Please review this policy periodically for any updates.

Return Policy

Return Policy for Traceability Application Refunds

We do not offer refunds for purchases made through Trace. All sales are final.

Cancellations

Users may cancel their subscription to the Trace at any time. However, refunds will not be provided for any unused portion of the subscription.

In-app Purchases

Any in-app purchases made through Trace are final and non-refundable.

Technical Issues

If you experience technical issues with Trace, please contact our support team immediately. We will work to resolve any technical issues to the best of our ability.

Termination

We reserve the right to terminate any user’s subscription to Trace for any reason, including but not limited to violation of our terms and conditions or misuse of the application.

Changes to the Policy

We reserve the right to modify this return policy at any time. Any changes to the policy will be posted on our website and will take effect immediately upon posting.

By using the Trace, you agree to this return policy.

If you have any questions or concerns regarding this policy, please contact us at

support@agriyoda.com.

Refund Policy

At Agriyoda Innovations, we strive to provide our customers with the best experience possible. We understand that there may be situations where our customers may request a refund. This policy outlines our approach to refunds for our Trace application.

Refund eligibility:

We offer refunds for the Trace subscription if the customer requests it within 14 days of purchase. To be eligible for a refund, the customer must provide a valid reason for the request. We reserve the right to deny a refund if we suspect any fraudulent activity or misuse of the Trace application.

Refund process:

To request a refund, customers must contact our support team via email at

support@agriyoda.com.

Once we receive the refund request, our team will review it within 3-5 business days. If the request is approved, we will process the refund to the original payment method used for the purchase.

Please note that it may take up to 7 business days for the refunded amount to reflect in the customer’s account.

Exceptions:

We do not offer refunds for in-app purchases. If we believe that a customer is abusing our refund policy, we reserve the right to suspend or terminate their account.

GDPR compliance:

Agriyoda Innovations is committed to protecting the privacy of our customers. Our refund policy adheres to the GDPR guidelines.

Customers have the right to request the deletion of their personal data in accordance with GDPR guidelines. If a refund request includes a request for data deletion, we will comply with the request.

Android store compliance:

Our refund policy adheres to the Android store guidelines.

We will process all refund requests through the Android store’s refund system.

Indian compliance:

Our refund policy complies with the Indian Consumer Protection (E-commerce) Rules, 2020. Customers have the right to cancel their order within 24 hours of purchase. We will process all refund requests within 7 days of the customer’s request.

If you have any questions about our refund policy, please contact our support team at

support@agriyoda.com.

Our Registered Office is located at

B-27 Avantika, Pocket-00, Sector-1, Rohini, Delhi-110085

Terms and Conditions

Introduction

Welcome to Trace, a supply chain management application for the B2B sector in agriculture, provided by Agriyoda Innovations. By using Trace, you agree to be bound by the following terms and conditions (“Terms and Conditions”). Please read them carefully before using our application.

Use of the Application

Agriyoda Innovations grants you a limited, non-exclusive, non-transferable, revocable license to use Trace for your own personal or internal business purposes, subject to the Terms and Conditions.

Data Collection and Privacy

By using Trace, you agree to our Privacy Policy, which is incorporated into and forms a part of these Terms and Conditions. Our Privacy Policy outlines how we collect, use, and protect your personal information.

Intellectual Property Rights

The content and materials available in Trace, including but not limited to text, graphics, logos, images, software, and other content (collectively, “Content”), are the property of Agriyoda Innovations or its licensors and are protected by copyright, trademark, and other intellectual property laws.

Prohibited Conduct

You agree not to:

  • Use Trace for any illegal purpose or in violation of any applicable laws or regulations
  • Attempt to modify, adapt, translate, sell, reverse engineer, decompile, or disassemble any
  • portion of Trace
  • Use any robot, spider, scraper, or other automated means to access or collect data from Trace
  • without our prior written consent
  • Use Trace to transmit any viruses, worms, defects, Trojan horses, or other items of a destructive
  • nature

Limitation of Liability

In no event shall Agriyoda Innovations be liable to you or any third party for any damages arising out of or in connection with the use or inability to use Trace.

Indemnification

You agree to defend, indemnify, and hold Agriyoda Innovations harmless from and against any and all claims, damages, costs, and expenses, including attorneys’ fees, arising from or related to your use of Trace.

Termination

Agriyoda Innovations may terminate your use of Trace at any time and for any reason without notice to you. Upon termination, you must immediately cease all use of Trace.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of India without giving effect to any principles of conflicts of law. Any dispute arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts located in India.

Changes to Terms and Conditions

Agriyoda Innovations may update these Terms and Conditions from time to time. The most current version of the Terms and Conditions can be reviewed by visiting the Trace application. By continuing to use Trace, you agree to be bound by the updated Terms and Conditions. By using Trace, you acknowledge that you have read, understood, and agree to these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not use Trace.