Privacy Policy

Effective date: [05/04/2023]


Agriyoda Innovations (“us,” “we,” or “our”) operates the Trace mobile application (the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal

data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the

collection and use of information in accordance with this policy. Unless otherwise defined in this

Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and


Information Collection and Use

We collect several different types of information for various purposes to provide and improve our

Service to you. Types of personal data we collect may include but are not limited to:

Personal identification information (Name, email address, phone number, and other relevant

contact information)

Business information (Company name, company address, company registration information, tax

information, and other business information relevant to the Service)

Payment information (Billing address, payment card information, and other payment information

relevant to the Service)

Geolocation data (Data indicating the location of the device on which the Service is used)

Use of Data

We use the collected data for various purposes:

To provide and maintain the Service

To notify you about changes to our Service

To allow you to participate in interactive features of our Service when you choose to do so

To provide customer care and support

To provide analysis or valuable information so that we can improve the Service

To monitor the usage of the Service

To detect, prevent and address technical issues

Disclosure of Data

We may disclose your personal data in the good faith belief that such action is necessary to:

Comply with a legal obligation

Protect and defend the rights or property of Agriyoda Innovations

Prevent or investigate possible wrongdoing in connection with the Service

Protect the personal safety of users of the Service or the public

Protect against legal liability

Data Security

The security of your data is important to us, but remember that no method of transmission over

the Internet, or method of electronic storage is 100% secure. While we strive to use

commercially acceptable means to protect your personal data, we cannot guarantee its absolute


Your Rights

You have the right to request access to your personal data, to have your personal data

corrected, to request that your personal data be deleted, and to object to the processing of your

personal data. You also have the right to data portability.

If you wish to exercise any of these rights, please contact us using the contact information

provided below.

Legal Basis for Processing Personal Data Under GDPR

If you are from the European Economic Area (EEA), Agriyoda Innovations’ legal basis for

collecting and using the personal data described in this Privacy Policy depends on the personal

data we collect and the specific context in which we collect it.

Agriyoda Innovations may process your personal data because:

We need to perform a contract with you

You have given us permission to do so

The processing is in our legitimate interests and it’s not overridden by your rights

For payment processing purposes

To comply with the law

Legal Basis for Processing Personal Data Under India’s Personal Data Protection Bill (PDPB)

Agriyoda Innovations’ legal basis for collecting and using the personal data described in this

Privacy Policy depends on the personal data we collect and the

Shipping Policy

Shipping Charges:

Shipping charges will be determined by the shipping address and the weight of the package.

The shipping charges will be added to the final amount at the time of checkout.

Shipping Time:

We strive to deliver our products as soon as possible. The estimated delivery time for our

products is mentioned on the product page. Please note that this is an estimate and the actual

delivery time may vary due to unforeseen circumstances.

Shipping Partners:

We have partnered with leading shipping companies to ensure that your orders are delivered to

you safely and on time. Our shipping partners include FedEx, DHL, and UPS.

Shipping Restrictions:

Some products may not be available for shipping to certain locations due to legal restrictions or

logistics issues. In such cases, we will inform you at the time of checkout or before shipping the


Shipping Notifications:

We will send you regular updates about your shipment via email or SMS. You will receive a

tracking number once your order has been shipped, which you can use to track your shipment


Shipping Address:

Please ensure that the shipping address you provide is accurate and complete. We will not be

responsible for any delays or delivery failures due to an incorrect or incomplete shipping


Delivery Attempts:

Our shipping partners will make multiple attempts to deliver your package. In case of a failed

delivery, they will leave a notification and try again on the next business day. If the package is

still undelivered after multiple attempts, it will be returned to us.

Shipping Damage:

If you receive a damaged product, please notify us within 24 hours of receiving the shipment.

We will investigate the issue and take appropriate action to resolve it.

Shipping Returns:

If you wish to return a product, please refer to our return policy. Shipping charges for returns will

be borne by the customer, unless the product is damaged or defective.

Shipping Contact:

If you have any questions or concerns regarding shipping, please contact us at


Note: This shipping policy is subject to change without notice. Please review this policy

periodically for any updates.

Return Policy

Return Policy for Traceability Application


We do not offer refunds for purchases made through Trace. All sales are final.


Users may cancel their subscription to the Trace at any time. However, refunds will not be

provided for any unused portion of the subscription.

In-app Purchases

Any in-app purchases made through Trace are final and non-refundable.

Technical Issues

If you experience technical issues with Trace, please contact our support team immediately. We

will work to resolve any technical issues to the best of our ability.


We reserve the right to terminate any user’s subscription to Trace for any reason, including but

not limited to violation of our terms and conditions or misuse of the application.

Changes to the Policy

We reserve the right to modify this return policy at any time. Any changes to the policy will be

posted on our website and will take effect immediately upon posting.

By using the Trace, you agree to this return policy.

If you have any questions or concerns regarding this policy, please contact us at

Refund Policy

At Agriyoda Innovations, we strive to provide our customers with the best experience possible.

We understand that there may be situations where our customers may request a refund. This

policy outlines our approach to refunds for our Trace application.

Refund eligibility:

We offer refunds for the Trace subscription if the customer requests it within 14 days of


To be eligible for a refund, the customer must provide a valid reason for the request.

We reserve the right to deny a refund if we suspect any fraudulent activity or misuse of the

Trace application.

Refund process:

To request a refund, customers must contact our support team via email at

Once we receive the refund request, our team will review it within 3-5 business days.

If the request is approved, we will process the refund to the original payment method used for

the purchase.

Please note that it may take up to 7 business days for the refunded amount to reflect in the

customer’s account.


We do not offer refunds for in-app purchases

If we believe that a customer is abusing our refund policy, we reserve the right to suspend or

terminate their account.

GDPR compliance:

Agriyoda Innovations is committed to protecting the privacy of our customers. Our refund policy

adheres to the GDPR guidelines.

Customers have the right to request the deletion of their personal data in accordance with

GDPR guidelines. If a refund request includes a request for data deletion, we will comply with

the request.

Android store compliance:

Our refund policy adheres to the Android store guidelines.

We will process all refund requests through the Android store’s refund system.

Indian compliance:

Our refund policy complies with the Indian Consumer Protection (E-commerce) Rules, 2020.

Customers have the right to cancel their order within 24 hours of purchase.

We will process all refund requests within 7 days of the customer’s request.

If you have any questions about our refund policy, please contact our support team at

Terms and Conditions


Welcome to Trace, a supply chain management application for the B2B sector in agriculture,

provided by Agriyoda Innovations. By using Trace, you agree to be bound by the following terms

and conditions (“Terms and Conditions”). Please read them carefully before using our


Use of the Application

Agriyoda Innovations grants you a limited, non-exclusive, non-transferable, revocable license to

use Trace for your own personal or internal business purposes, subject to the Terms and


Data Collection and Privacy

By using Trace, you agree to our Privacy Policy, which is incorporated into and forms a part of

these Terms and Conditions. Our Privacy Policy outlines how we collect, use, and protect your

personal information.

Intellectual Property Rights

The content and materials available in Trace, including but not limited to text, graphics, logos,

images, software, and other content (collectively, “Content”), are the property of Agriyoda

Innovations or its licensors and are protected by copyright, trademark, and other intellectual

property laws.

Prohibited Conduct

You agree not to:

Use Trace for any illegal purpose or in violation of any applicable laws or regulations

Attempt to modify, adapt, translate, sell, reverse engineer, decompile, or disassemble any

portion of Trace

Use any robot, spider, scraper, or other automated means to access or collect data from Trace

without our prior written consent

Use Trace to transmit any viruses, worms, defects, Trojan horses, or other items of a destructive


Limitation of Liability

In no event shall Agriyoda Innovations be liable to you or any third party for any damages

arising out of or in connection with the use or inability to use Trace.


You agree to defend, indemnify, and hold Agriyoda Innovations harmless from and against any

and all claims, damages, costs, and expenses, including attorneys’ fees, arising from or related

to your use of Trace.


Agriyoda Innovations may terminate your use of Trace at any time and for any reason without

notice to you. Upon termination, you must immediately cease all use of Trace.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of

India without giving effect to any principles of conflicts of law. Any dispute arising out of or in

connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the

courts located in India.

Changes to Terms and Conditions

Agriyoda Innovations may update these Terms and Conditions from time to time. The most

current version of the Terms and Conditions can be reviewed by visiting the Trace application.

By continuing to use Trace, you agree to be bound by the updated Terms and Conditions.

By using Trace, you acknowledge that you have read, understood, and agree to these Terms

and Conditions. If you do not agree to these Terms and Conditions, please do not use Trace.